Code of practice
Under the General Insurance Code of Practice we are committed to raising the standards of service to our customers. This voluntary code sets out the minimum standards we will uphold in the services we provide to you. Visit code of practice for more information
The easy solution to a problem
Ansvar Insurance places the highest priority on providing prompt, efficient and friendly service including protecting your privacy.
However, if you do not believe this has been achieved the best first step is to go back to the employee or authorised representative with whom you were dealing to see if they can resolve the problem.
If that is not possible, then we invite you to contact the regional manager in your state. They will review the problem and give you an answer as quickly as possible, but never later than three working days from the day the complaint is received by telephone or in writing.
Your access to the disputes resolution committee
If you are not satisfied with the response given by the Regional Manager, then please put your unresolved complaint in a letter and address it to:
The Secretary
Internal Dispute Resolution Committee
Ansvar Insurance Limited
303 Collins St, Melbourne VIC 3000
You can also telephone the Secretary with your complaint on (03) 9614 3535, fax it on (03) 9614 2740, or choose to email your complaint to the Secretary at insure@ansvar.com.au
